QUESTIONS BEFORE THE DROP?
FAQ / HELP CENTREEVERYTHING YOU NEED TO KNOW.
From sizing and 240 GSM fabric to delivery, exchanges and order support — the useful answers are all here.
14 answers available
Ordering & payment
3 answers01 HOW DO I PLACE AN ORDER?
Browse the collection, open the T-shirt you like, select your size, add it to cart and complete checkout with your delivery and payment details.
02 WHAT PAYMENT METHODS DO YOU ACCEPT?
The payment methods available for your order are shown at checkout. These typically include UPI, debit or credit cards, net banking and Cash on Delivery where available.
03 CAN I MODIFY OR CANCEL MY ORDER?
Contact us immediately at sochdostdesign@gmail.com with your order number. We will try to help, but changes or cancellation cannot be guaranteed once processing or dispatch has started.
Product & fit
4 answers04 WHAT FIT ARE SOCH DOST T-SHIRTS?
Our T-shirts are oversized with a roomy, relaxed silhouette. Choose your usual size for the intended oversized look, or one size up when you prefer a more oversized appearance.
05 WHAT FABRIC DO YOU USE?
We use premium 240 GSM fabric selected for a heavyweight feel, softness and everyday durability. Check each product page for any design-specific details.
06 WHICH SIZES ARE AVAILABLE?
Our current size range is S, M, L and XL. Use the product size information before ordering, or contact support with your usual size for guidance.
07 ARE THE COLOURS EXACTLY THE SAME AS THE PHOTOS?
We try to represent every colour accurately. Slight differences can occur because of studio lighting, photo editing and individual screen settings.
Delivery & tracking
3 answers08 HOW LONG DOES DELIVERY TAKE?
Delivery typically takes around 4–7 business days, depending on the destination and courier movement. The available estimate is shown during checkout and tracking is shared after dispatch.
09 HOW CAN I TRACK MY ORDER?
Once your order is dispatched, tracking details are sent through the contact information used at checkout. Keep your order number ready when contacting support about an update.
10 DO YOU OFFER FREE SHIPPING?
Free-shipping eligibility and any applicable delivery charge are shown clearly at checkout before payment. Promotional or prepaid shipping offers may vary from time to time.
Returns & exchange
3 answers11 WHAT IS YOUR RETURN POLICY?
Eligible items can be requested for return within 7 days of delivery. The T-shirt must be unused, unwashed and in its original condition with tags. Please read the Return & Refund Policy for full conditions.
12 DO YOU OFFER SIZE EXCHANGES?
Size exchanges are supported for eligible items within the policy window and are subject to stock availability. Contact us as early as possible with your order number and required size.
13 HOW LONG DOES A REFUND TAKE?
After the returned product is received and inspected, an approved refund is generally processed within 5–7 business days. Your bank or payment provider may take additional time to reflect it.
Support
1 answers14 HOW DO I CONTACT SUPPORT?
Email sochdostdesign@gmail.com. For faster order help, include your order number, full name, product name, size and a short description of the issue.
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