SOCH DOST / CUSTOMER CARE POLICY / CUSTOMER CARE

RETURN & REFUND
POLICY

At Sochdost, we are committed to delivering high-quality products that meet your expectations. Every T-shirt is carefully crafted and checked before dispatch. If you face any issue with your order, we are here to assist with a smooth and transparent return or exchange process.

PAGE STATUS CLEAR. FAIR. SIMPLE.
01 / RETURN WINDOW 7 DAYS

Raise your request within seven days of delivery.

02 / REFUND TIMELINE 5–7 DAYS

Approved refunds are processed within five to seven business days.

03 / EXCHANGE SIZE EXCHANGE

Subject to availability and all return eligibility conditions.

01
RETURN ELIGIBILITY

WHEN A RETURN
CAN BE ACCEPTED

We accept returns when all of the following conditions are met:

  • Return request is raised within 7 days of delivery.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The product does not have any stains, damage, or odor.
Any return that does not meet these conditions may not be accepted.
02
NON-RETURNABLE ITEMS

WHAT CANNOT
BE RETURNED

  • Products that have been used, washed, or damaged after delivery.
  • Items without their original tags or packaging.
  • Products purchased during sale or special discount offers, if applicable.
03
RETURN PROCESS

FOUR SIMPLE
STEPS

  1. 01
    EMAIL US

    Write to support@sochdost.com.

  2. 02
    SHARE YOUR ORDER ID

    Mention the order ID and your reason for the return.

  3. 03
    ATTACH PRODUCT IMAGES

    Share clear product images if our support team requests them.

  4. 04
    WAIT FOR CONFIRMATION

    Our team will review the request and guide you through the next steps.

Please do not send any product back without confirmation from our team.
04 REFUND POLICY

AFTER WE
RECEIVE IT

  • Refunds are processed only after the returned product is received and inspected.
  • Once approved, the refund is credited within 5–7 business days.
  • The refund is issued to the original payment method.
  • Shipping charges are non-refundable.
05 EXCHANGE POLICY

NEED ANOTHER
SIZE?

We offer size exchange to help you find the right size.

  • Exchange requests must be made within 7 days of delivery.
  • Exchange is subject to product availability.
  • The product must meet every return eligibility condition.
06
IMPORTANT NOTES

PLEASE KEEP
IN MIND

  • Sochdost reserves the right to reject returns that do not meet the policy conditions.
  • For defective, damaged, or incorrect products, we will prioritize a quick resolution.
  • For any assistance, reach out to our support team.